Emotional Intelligence Courseware

Printable, customizable, training materials

 

Emotional intelligence describes the ability to understand one's own feelings, and that of groups, and how these emotions can influence motivation and behavior. The concepts of Emotional Intelligence has been around since at least the 1900's, but the term was first introduced by Wayne Payne in 1985.

As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn't until the publication of Daniel Goleman's best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media.
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  • Unlimited Users
  • Unlimited Printing Rights
  • All Components are Completely Customizable!

This trainer's courseware kit includes everything you need to teach Emotional Intelligence corporate training workshops:

  • PowerPoint
    Slides
  • Web-based
    Training
  • Quick
    Reference
    Sheets
  • Icebreakers & Exercise
    Files
  • Training Manuals
    & Instructor Guide


Download
FREE Sample
 

Emotional Intelligence Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives


Module Two:What is Emotional Intelligence
  • Self Management
  • Self Awareness
  • Self Regulation
  • Self Motivation
  • Empathy


Module Three:Four skills in emotional intelligence
  • How to Accurately Perceive Emotions
  • Use Emotions to Facilitate Thinking
  • Understand Emotional Meanings
  • Manage Emotions


Module Four:Verbal Communication Skills
  • Focused Listening
  • Asking Questions
  • Communicating with Flexibility and Authenticity


Module Five:Non-Verbal Communication Skills
  • Body Language
  • The Signals You Send to Others
  • It's Not What You Say, It's How You Say It


Module Six:Social Management and Responsibility
  • Benefits of Emotional Intelligence
  • Articulate your Emotions Using Language.


Module Seven:Tools to Regulate Your Emotions
  • Seeing the Other Side
  • Self Management and Self Awareness
  • Giving in Without Giving Up


Module Eight:Gaining Control
  • Using Coping Thoughts
  • Using Relaxation Techniques
  • Bringing it All Together


Module Nine:Business Practices (I)
  • Understand Emotions and How to Manage Them in the Workplace
  • Role of Emotional Intelligence at Work
  • Disagreeing Constructively


Module Ten:Business Practices (II)
  • Optimism
  • Pessimism
  • The Balance Between Optimism & Pessimism


Module Eleven:Making an Impact
  • Creating a Powerful First Impression
  • Assessing a Situation
  • Being Zealous without Being Offensive


Module Twelve:Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Try a FREE sample and see the value for yourself!

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Attention Management
Basic Bookkeeping
Budgets And Financial Reports
Business Ethics
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Business Succession Planning
Business Writing
Call Center Training
Change Management
Civility In The Workplace
Coaching And Mentoring
Communication Strategies
Conflict Resolution
Creative Problem Solving
Critical Thinking
Customer Service
Emotional Intelligence
Employee Motivation
Employee Onboarding
Employee Recruitment
Facilitation Skills
Generation Gaps
Human Resource Management
Interpersonal Skills
Job Search Skills
Knowledge Management
Leadership And Influence
Lean Process And Six Sigma
Measuring Results From Training
Media And Public Relations
Meeting Management
Middle Manager
Negotiation Skills
Overcoming Sales Objections
Performance Management
Personal Productivity
Presentation Skills
Project Management
Proposal Writing
Public Speaking
Safety In The Workplace
Sales Fundamentals
Stress Management
Supervising Others
Supply Chain Management
Talent Management
Teamwork And Team Building
Time Management
Train-The-Trainer
Workplace Diversity
Workplace Harassment
Workplace Violence
Body Language Basics
Work-Life Balance






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