Outlook 2010 Essentials Courseware

Printable, customizable, training materials

 

Outlook 2010 is a powerful e-mail application. However, it does much more than that to help you stay organized. With contacts, calendars, and tasks, Outlook can help your participants manage every aspect of their life.
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  • Unlimited Users
  • Unlimited Printing Rights
  • All Components are Completely Customizable!

This trainer's courseware kit includes everything you need to teach Outlook 2010 Essentials corporate training workshops:

  • PowerPoint
    Slides
  • Web-based
    Training
  • Quick
    Reference
    Sheets
  • Icebreakers & Exercise
    Files
  • Training Manuals
    & Instructor Guide


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FREE Sample
 

Outlook 2010 Essentials Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives


Module Two: Opening and Closing Outlook
  • Opening Outlook
  • Understanding the Interface
  • Using Backstage View
  • Setting up an E-mail Account
  • Viewing Your Inbox
  • Closing Outlook


Module Three: Working with E-mail
  • Sending and Receiving Mail
  • Viewing an E-mail
  • Replying To or Forwarding an E-mail
  • Deleting an E-mail
  • Ignoring E-mail
  • Using Quick Steps


Module Four: Creating a New E-mail
  • Creating an E-mail
  • Addressing an E-mail
  • Creating the Body
  • Attaching a File
  • Sending the Message


Module Five: Managing E-mail
  • Marking an Item as Read or Unread
  • Printing a Message
  • Creating Folders
  • Moving Messages to Folders
  • Renaming, Moving, and Deleting Folders


Module Six: Managing Junk Mail
  • About the Junk Mail Filter
  • Enabling Junk Mail Filtering
  • Enabling the Phishing Filter
  • Modifying Safe and Blocked Senders Lists
  • Marking a Message as Junk or Not Junk


Module Seven: Outlook’s Organization Tools
  • Creating a Basic Rule
  • Creating an Advanced Rule
  • Using Categories
  • Flagging an Item for Follow-Up
  • Viewing Favorite Folders


Module Eight: Searching for Items
  • Understanding Search Folders
  • Setting Up and Using Search Folders
  • Using Instant Search
  • Using Advanced Search
  • Using Contact Search


Module Nine: An Introduction to the Calendar
  • Getting Started
  • Creating an Appointment
  • Changing Your Calendar View
  • Editing an Appointment
  • Managing Reminders


Module Ten: An Introduction to Tasks
  • Getting Started
  • Creating a New Task
  • Editing a Task
  • Updating Task Status
  • Basic Task Views


Module Eleven: An Introduction to Contacts
  • Getting Started
  • Creating a New Contact
  • Editing a Contact
  • Organizing Contacts
  • Basic Contact Views


Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

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Soft Skills Library

Administrative Support
Anger Management
Assertiveness And Self-Confidence
Attention Management
Basic Bookkeeping
Budgets And Financial Reports
Business Ethics
Business Etiquette
Business Succession Planning
Business Writing
Call Center Training
Change Management
Civility In The Workplace
Coaching And Mentoring
Communication Strategies
Conflict Resolution
Creative Problem Solving
Critical Thinking
Customer Service
Emotional Intelligence
Employee Motivation
Employee Onboarding
Employee Recruitment
Facilitation Skills
Generation Gaps
Human Resource Management
Interpersonal Skills
Job Search Skills
Knowledge Management
Leadership And Influence
Lean Process And Six Sigma
Measuring Results From Training
Media And Public Relations
Meeting Management
Middle Manager
Negotiation Skills
Overcoming Sales Objections
Performance Management
Personal Productivity
Presentation Skills
Project Management
Proposal Writing
Public Speaking
Safety In The Workplace
Sales Fundamentals
Stress Management
Supervising Others
Supply Chain Management
Talent Management
Teamwork And Team Building
Time Management
Train-The-Trainer
Workplace Diversity
Workplace Harassment
Workplace Violence
Body Language Basics
Office Politics for Managers
Work-Life Balance






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