Business Etiquette Courseware

Printable, customizable, training materials

 

This course examines the basics, most importantly to be considerate of others, dress/appearance, the workplace versus social situations, business meetings, proper introductions and 'the handshake', conversation skills/small talk, cultural differences affecting international business opportunities, dealing with interruptions, and proper business email and telephone etiquette. Have you ever been in a situation where:
  • You met someone important and had no idea what to say or do?
  • You spilled soup all over yourself at an important business event?
  • You showed up at an important meeting under or overdressed?
Let's face it: we've all had those embarrassing etiquette gaffes. Our Business Etiquette workshop will help your participants look and sound their best no matter what the situation.
- OR -
  • No Annual Renewal Fees
  • Unlimited Users
  • Unlimited Printing Rights
  • All Components are Completely Customizable!

This trainer's courseware kit includes everything you need to teach Business Etiquette corporate training workshops:

  • PowerPoint
    Slides
  • Web-based
    Training
  • Quick
    Reference
    Sheets
  • Icebreakers & Exercise
    Files
  • Training Manuals
    & Instructor Guide


Download
FREE Sample
 

Business Etiquette Course Outline:

Module One: Getting Started
  • Icebreaker
  • Housekeeping Items
  • The Parking Lot
  • Workshop Objectives


Module Two: Understanding Etiquette
  • Etiquette Defined
  • The Importance of Business Etiquette


Module Three: Networking for Success
  • Creating an Effective Introduction
  • Making a Great First Impression
  • Minimizing Nervousness
  • Using Business Cards Effectively
  • Remembering Names


Module Four: The Meet and Greet
  • The Three-Step Process
  • The Four Levels of Conversation


Module Five: The Dining in Style
  • Understanding Your Place Setting
  • Using Your Napkin
  • Eating Your Meal
  • Sticky Situations and Possible Solutions


Module Six: Eating Out
  • Ordering in a Restaurant
  • About Alcoholic Beverages
  • Paying the Bill
  • Tipping


Module Seven: Business Email Etiquette
  • Addressing Your Message
  • Grammar and Acronyms
  • Top 5 Technology Tips


Module Eight: Telephone Etiquette
  • Developing an Appropriate Greeting
  • Dealing with Voicemail
  • Cell phone Do’s and Don’ts


Module Nine: The Written Letter
  • Thank You Notes
  • Formal Letters
  • Informal Letters


Module Ten: Dressing for Success
  • The Meaning of Colors
  • Interpreting Common Dress Codes
  • Deciding What to Wear


Module Eleven: International Etiquette
  • General Rules
  • Important Points
  • Preparation Tips


Module Twelve: Wrapping Up
  • Words from the Wise
  • Review of Parking Lot
  • Lessons Learned
  • Completion of Action Plans and Evaluations

Try a FREE sample and see the value for yourself!

Soft Skills Library

Administrative Support
Anger Management
Assertiveness And Self-Confidence
Attention Management
Basic Bookkeeping
Budgets And Financial Reports
Business Ethics
Business Etiquette
Business Succession Planning
Business Writing
Call Center Training
Change Management
Civility In The Workplace
Coaching And Mentoring
Communication Strategies
Conflict Resolution
Creative Problem Solving
Critical Thinking
Customer Service
Emotional Intelligence
Employee Motivation
Employee Onboarding
Employee Recruitment
Facilitation Skills
Generation Gaps
Human Resource Management
Interpersonal Skills
Job Search Skills
Knowledge Management
Leadership And Influence
Lean Process And Six Sigma
Measuring Results From Training
Media And Public Relations
Meeting Management
Middle Manager
Negotiation Skills
Overcoming Sales Objections
Performance Management
Personal Productivity
Presentation Skills
Project Management
Proposal Writing
Public Speaking
Safety In The Workplace
Sales Fundamentals
Stress Management
Supervising Others
Supply Chain Management
Talent Management
Teamwork And Team Building
Time Management
Train-The-Trainer
Workplace Diversity
Workplace Harassment
Workplace Violence
Body Language Basics
Office Politics for Managers
Work-Life Balance






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